1. Information we collect
We collect only the information needed for Mingool to operate safely and effectively.
- Your basic account details (name, email, age)
- Your verified date of birth to ensure you meet age requirements
- Profile information you choose to add
- Approximate location to help show nearby matches
- Your messages, connections, and interactions inside the app
- Device, app, and usage data to help improve performance and fix issues
- Optional verification data (such as selfie or ID checks) when needed for safety
We never sell your personal information.
2. Age requirements & child protection
Mingool is strictly for adults aged 18 and older. Under no circumstances may minors use the platform.
- Users must be 18+ to create an account
- We verify age where needed to protect the community
- Accounts suspected of being created by or for minors may be suspended and reviewed
To protect children in real life, users must not share:
- Children’s full names, school names, home addresses, or schedules
- Photos that identify locations or place children at risk
- Any inappropriate or exploitative content involving minors
If we believe a child may be in danger, we may take action consistent with local safety laws and reporting obligations.
3. International privacy & legal compliance
Mingool follows global privacy and safety standards, including regulations in the regions where we operate:
- European Union (GDPR) — rights to access, correction, portability, and erasure of your data
- United Kingdom (UK GDPR & Children’s Code) — strict rules about minors and data safety
- Australia (Privacy Act & Online Safety Act) — protections against harmful content and misuse
- United States (COPPA reference) — we do not allow minors, and we do not knowingly collect data from children
Your rights and protections remain the same regardless of where you live.
4. How we use your information
We use your information to keep Mingool safe, personalized, and enjoyable:
- To create and display your profile
- To show compatible matches
- To maintain safety, prevent fraud, and verify accounts
- To improve app performance, features, and user experience
- To send important notifications about your account
5. Keeping your data safe
We protect your information using secure systems, encrypted connections, and strict access controls.
Only trained team members may access your data, and only when required to operate the platform.
If legally required or if safety concerns arise, we may share limited information with trusted authorities.
6. Messages & communication
Your messages remain private. We do not scan or read messages unless:
- They are reported for safety concerns
- We are required by law to review or share them
We never use your private conversations for advertising or profiling.
7. Community expectations
To keep Mingool respectful and safe, we expect all users to:
- Be honest, kind, and respectful
- Avoid harassment, discrimination, or harmful content
- Never request money or financial help from other users
- Protect children’s privacy and safety at all times
- Report suspicious, abusive, or fake accounts
8. Your rights & control
You can manage your information at any time:
- Edit or delete your profile
- Adjust your privacy settings
- Request a copy of your data
- Ask us to delete your account and personal information
- Block, mute, or report users who violate the rules
Email support@mingool.com for data or privacy requests.
9. Updates to this policy
We may update this policy to improve clarity or follow new legal requirements.
If major changes occur, we will notify you in the app or by email.
10. Contact us
If you have questions about privacy, safety, or your rights, contact us anytime at:
support@mingool.com